PRODUCT RETURNS TEMPORARILY SUSPENDED
For the security of all, we have temporarily suspended online returns.
Returns will be accepted once the situation is normalised.
Any questions? Contact us at firstname.lastname@example.org
Shop with confidence, you are covered by our 30-day money-back guarantee.
1. The Guarantee:
You can return products within 30 days of delivery and get a refund of the products purchase price subject to the following conditions (the “Guarantee”).
2. Conditions of the Guarantee:
This Guarantee is subject to the following conditions:
- a) You must request a return of your Virtual Vinyl Concepts floor order within 30 days of the original delivery date of your order. To request and initiate a return process, please contact us at: email@example.com
- b) The product must be in its original packaging and in the same condition as when it arrived at the Shipping Address.
- c) The product must not have been used, modified, installed or marked in any way.
- d) The Guarantee does not apply to clearance items for either partial or full orders, special orders, or Custom Orders.
- e) Virtual Vinyl Concepts does not accept title to orders returned by you in accordance with this Guarantee until such orders arrives back at a Virtual Vinyl Concepts warehouse and/or its warehouse services agent has confirmed, in writing, that the above conditions of the Guarantee have been satisfied.
- f) Shipping costs associated to returning the goods back to Virtual Vinyl Concepts will be deducted from the full refund amount. The pick-up and shipping to return your order will be facilitated by Virtual Vinyl Concepts and their service providers.
3. Full Refund
For you to receive a full refund for your order as part of the Guarantee, your order must (i) meet the conditions specified in Section 2. above and (ii) be returned in its entirety, meaning every piece of the order that you received must be returned to Virtual Vinyl Concepts. Subject to the satisfaction of the foregoing, Virtual Vinyl Concepts will arrange for pickup of the order and provide you with a full refund of the products purchase price (less the Return Shipping Costs).
4. Partial Refund:
Partial refunds are not available for products purchased from Virtual Vinyl Concepts. Only full refunds will be executed, provided that (i) they meet the conditions specified in Section 2. above and (ii) that the order is returned in its entirety, meaning every piece of the order that you received must be returned to Virtual Vinyl Concepts.