Shipping Information

Flooring & Heavy Accessories

Free Delivery within the GTA

  • If your delivery address is within the Greater Toronto Area, you may select ‘Free Shipping Within Greater Toronto Area’ at the checkout.
  • Once your order is ready our delivery team will call you to schedule the date you want your products to be delivered.
  • Curbside delivery to your driveway entrance.
  • Standard delivery time is 2-3 business days.
  • * Express service also available.
  • You will be contacted within 24h after your purchase to schedule your delivery date.

Customer Collection

  • If your delivery address is not within the Greater Toronto Area, ‘Customer Collection’ will be automatically selected at the checkout.
  • Collect at 1126 Northside Road, Burlington, Ontario, L7M 1H4.
  • Standard delivery time is 2-3 business days.
  • * Express service also available.
  • You will be contacted within 24h after your purchase to schedule your delivery date.
  • What to bring to Virtual Vinyl Concepts when picking up your order:
    • Your order confirmation email or order number.
    • The payment method used to make your purchase.
    • A government issued ID that matches the order billing address.
    • You will be required to sign an acknowledgment when you pick up your order.

Samples & Light Accessories

Free Delivery within the GTA

  • Small accessories orders are shipped within 48h via standard ground service.
  • Free shipping on orders over CAD100.00.
  • Flat rate of CAD9.99 on orders under CAD100.00.
  • * Express service also available.

Contact Us

If you have any questions about your order or about the process of picking it up in-store, please contact us either via our Contact Us form or via email to info@virtualvinylconcepts.com or by telephone at 905 867 1063 through Monday – Friday: 9am to 5pm EST.